People in Need: the 8 most frequently asked questions about aid to Ukraine

At a glance: the 8 most frequently asked questions about aid to Ukraine

The situation in Ukraine has sparked an unprecedented wave of solidarity in the Czech Republic, but also many questions from people who have been affected by the war or have family and friends in Ukraine. Here are the 8 most frequently asked questions on where to turn if you are looking for help or are offering a helping hand to those in need at this time.

Information for Ukrainian citizens (Українська версія)
Information for donors, volunteers and citizens of the Czech Republic in Ukraine


In total, as of 9:00 a.m. on 15th March, 1 439 000 000 CZK has been raised.

Information for Ukrainian citizens

Українська версія

1) Asylum in the Czech Republic, how to get across the border

The Ministry of Interior has set up a website with information for Ukrainian citizens in both Czech and Ukrainian. The page contains information on how to proceed if you are on Czech territory and need to extend your stay, want to get your family across the border, information on work visas and health insurance:

– Following the ongoing conflict, citizens of Ukraine are allowed to apply for a specific type of long-term visa

– Ukrainian citizens are allowed to enter the country visa-free, but only on the basis of a valid biometric passport, for a maximum of 90 days in any 180-day period. The Ukrainian government has announced a general mobilization of all men aged 18 – 60. Border guards are not allowing men of this age to cross the border at this time.

Czech Radio via its streaming internet service allows you to listen to Radio Ukraine, which continuously provides the most up-to-date and accurate information on the situation in Ukraine. CRo also will produce a podcast with practical information for refugees.

For more information you can contact the Ministry of Interior directly:

+420 974 801 802.


2) Fleeing the war and looking for accommodation in the Czech Republic

For an up-to-date overview of where to find accommodation in the Czech Republic, please visit

I’m looking for accommodation

3) Legal advice for Ukrainian citizens in the Czech Republic

Several organisations and lawyers provide free legal advice to Ukrainians coming to the Czech Republic.

I need legal assistance

4) Free psychotherapeutic consultations for people fleeing the war.

A summary of psychological assistance for citizens of Ukraine can be found on the website of the Ministry of the Interior.

I need psychological help

Information for donors, volunteers and citizens of the Czech Republic in Ukraine

5) Information for Czech citizens in Ukraine

The Ministry of Foreign Affairs (MFA) has urged Czech citizens to leave Ukraine and strongly warns against travel to the country. The Czech Embassy in Kiev and the Consulate General in Lviv have been temporarily closed.

In case of an emergency situation, Czech citizens in Ukraine can contact the emergency line at the Ukrainian number +380673749701 or the Czech number +420 222 264 234.

In this context, the Czech MFA is once again appealing to Czech citizens who are in Ukraine or who have been living in the country for a long time to register in the DROZD system.

If you are already in the country and decide to stay despite the warnings, please take the utmost care during your stay, follow credible media and have an evacuation plan ready in case of emergency. The Czech MFA warns that in areas of military conflict it will have only very limited possibilities to provide assistance and protection to Czech citizens on the territory of Ukraine.

6) Offering accommodation for people fleeing the war

If you want to offer accommodation for refugees, you can choose from several services, which are summarized on

I want to offer accommodation

7) Material donations

We do not accept material donations as standard, mainly because in the vast majority of cases the transportation to the place is more expensive than the value of the parcel itself.

Material collections of other organisations

8) Volunteering

People in Need is not looking for volunteers at this time. We have a team of local staff in Ukraine who are currently assessing the situation and preparing the ground for further assistance to those most in need. We do not recommend travelling to the border at this time. People arriving at the border usually have their own car or are picked up at the border by relatives. The supply of help at the border at the moment significantly exceeds the demand. The situation may change in a short while, but for the time being, the most needed thing is finance.

Volunteering opportunities with other organisations